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Vodafone customers urged to check phone bills

Thursday June 9 2016


Vodafone users may have been overcharged Vodafone users may have been overcharged


VODAFONE customers are being urged to check their phone bills after thousands of complaints about issues including overcharging. 

MoneySavingExpert.com says there have potentially been 'systematic' failings at the phone company which could affect nearly all of its 20 million customers.

Reported problems include customers being put on the wrong tariff, direct debits being incorrectly set up and customers being double or even triple charged.

Problems also include payments being taken even after a customer has cancelled, and credit agencies wrongly being told customers have missed payments.

Vodafone is now the most complained about phone network - with three times as many complaints as any other network, according to regulator Ofcom.

Vodafone says the recent issues relate to moving its billing services to a "state-of-the-art" system. 

Customers who think they might be affected should contact Vodafone by calling 191 from their Vodafone phone.

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Reply Posted by MrAnon on Friday June 10 2016 at 01:02
State of the art system? They've "upgraded" their billing platform to 'Siebel', anyway who is anyone who has ever used siebel (including myself) knows the its great when it works, but thats just the thing, getting it to work. Trouble is, the system was employes last december and allegedly, the system is fully live, but that doesnt mean fully working. Use SAP, find it much easier.

Reply Posted by MrAnon on Friday June 10 2016 at 01:04
I know there are a few errors in last post before anyone pulls me up lol