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Patients struggle to get through to their GP on the phone

Thursday February 18 2016

GP survey results GP survey results

OVER a third of GP patients struggle to get through to their doctor on the phone, according to a survey by NHS Barnsley Clinical Commissioning Group.

Survey results discovered that 35 per cent of patients experience difficulty getting through on the phone, higher than the national average of 26 per cent. 

However, once through, 86 per cent found the receptionist helpful, with 83 per cent able to make an appointment.

A third of patients said waiting times at the surgery were too long, while 76 per cent of patients said they were satisfied with their surgery’s out of hours service. However, both those figures were consistent with the national average.

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Reply Posted by MrMe on Thursday February 18 2016 at 20:04
Of course they cant, they are too bust talking about their holiday plans or general family rubbish. Dont believe me? Happens all the time at our surgery. I was waiting to book in and thats all the were talking about, and if it isnt that its because it takes 3 of them to work out how to do something. I went in other day and nurse had to book me in because receptionists were chatting, whilst phone was ringing its proverbials off, then when you do get through you get the crap that theyre busy

Reply Posted by Tillyanne on Wednesday February 24 2016 at 09:32
I really have problems about getting a appointment its a nightmare even though when I eventually got through I was coughing really badly due to chest infection and I am asthmatic I was told I could not see a doctor Barnsley is the worst ever for doctors appointment think it needs a shake up!

ipso Regulated