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Council Apologises To Angry Residents About Bin Problems

Wednesday October 22 2014

BARNSLEY Council has apologised to residents who still haven't received bigger bins after a six-month wait.

Scores of people have contacted We Are Barnsley in the past two weeks claiming that their orders have fallen on deaf ears, with many waiting months for their delivery.

Angry resident Rhonda Moore said: "When they made changes to bin collections and recycling I was told any bigger bins needed would be delivered for free.

"I let them know that I needed a larger blue and brown bins, but that was in March. It's October and I'm still waiting.

"I ring every month and get told they're not sure why it's taking so long."

A council spokesperson said: "So far we’ve delivered bins to over 30,000 residents who ordered their bins in response to the recycling changes introduced in March. 

"However, it’s become apparent that there have been some orders that have been overlooked. Therefore we're in the process of identifying these properties and we will be completing further deliveries to them over the next few weeks.

"We apologise to any residents who have been waiting for bins to be delivered."

Any resident who ordered their recycling bins prior to the end of July and have not yet received them should contact the council on 01226 772045.

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45 Showing 45 comments

Reply Posted by Noel on Wednesday October 22 2014 at 11:28
The bin service is simply NOT FIT FOR SERVICE, what with late or missed collections.

As for the bins, the green ones in particular, are either substandard or simply damaged in the collection process, with many residents having them gaffer taped together, possibly not aware that the Council will replace it.

Reply Posted by Debbie on Wednesday October 22 2014 at 11:32
i ordered mine in March rang twice and still no bins takes the mick. Delivered my next door neighbours but not mine why !!!

Reply Posted by cp on Wednesday October 22 2014 at 11:40
This is ridiculous. we are lucky if our bins are collected the same week that they should. our street looks amazing with all 4 bins out for every house because no one knows when the hell they will be emptied. no idea why Barnsley council changed the schedule that was working. Rather than just apologising they need to get their act together.

Reply Posted by pookey on Wednesday October 22 2014 at 11:40
I just throw absolutely everything in my black bin now....I would love to able to recycle but I refuse to invest any more time trying to get the other bins delivered!

Reply Posted by liza on Wednesday October 22 2014 at 11:41
I ordered mine in March rest of street got theirs was told to take extra rubbish to tip I am disabled so can't then was told to put one bin bag with extra waste in but bin men refused to take it due to no communication had to ask neighbours to take most in their bins

Reply Posted by mIKE on Wednesday October 22 2014 at 12:05
Don't forget people Keep Voting Labour - Keep Coun Miller in a well paid job. It's your choice!!

Reply Posted by Jill wilcockson on Wednesday October 22 2014 at 12:09
I ordered mine in January!! Every month I get told another few weeks, and get assured im on the list, then in August got told they'd ran out and awaiting new stock, it's ridiculous. I made an official complaint online and got no response!!

Reply Posted by Rhonda Moore on Wednesday October 22 2014 at 12:20
Thank you for looking into this for us, I was getting nowhere! I'm going to give them a ring this afternoon & see if I can finally get my bins delivered!!!

Reply Posted by jenny on Wednesday October 22 2014 at 12:23
getting really hacked off with this now been waiting since march for bigger bins and I didnt get told about the changes to the collections!! its a farce and its about time the council got this sorted!!!!

Reply Posted by margaret gregg on Wednesday October 22 2014 at 13:09
I ordered a new brown bin and asked for a new green bin in march. I phoned again 2 weeks ago.the old brown bin and the green bin have been on my drive waiting all that time.the council doesn't, t wait when I pay my council tax every month on time. I am absolutely sick of waiting.

Reply Posted by Verity Andrew on Wednesday October 22 2014 at 13:17
I'm still waiting with a large family it's very difficult to carry on recycling when I have not got big enough bins to do it in

Reply Posted by Lisa on Wednesday October 22 2014 at 14:03
I had to phone and ask to make a complan before I got my bin but after I did phone it took me 4 day and the was here with my bins

Reply Posted by Ray on Wednesday October 22 2014 at 14:10
It's clear there is no system in place even now. It's clear that they don't have them to deliver but they don't record anything and never communicate back to their customers. If I had received the amount of negative press as our council has I would be breaking my neck to make things right. But as everyone keeps pointing out we keep voting in the same old deadbeats in the old boys club

What seems to pass the council by these days is that the council tax payer is a customer and therefore should be treated as such. If councils were a private organisations (as they keep trying to tout themselves where you could choose to pay it would be the most inefficient businesses in the country and bankrupt in months,

Reply Posted by Dawn heppinstal on Wednesday October 22 2014 at 14:10
Don't people of Barnsley think it is about time we stood together and voted these complete muppets out.. Remember when you vote LABOUR this is the service you will receive.. time for a change.... come on Barnsley stop Labour wasting OUR money..

Reply Posted by Mr C on Wednesday October 22 2014 at 14:28
Bin men leave a trail of rubbish every time the come on my street an they never put bin back were they found it so I have to go on a wild goose chase trying to find it and then when I can't find it I have to go to the trouble of going to depo for a new one

Reply Posted by mrs andrews on Wednesday October 22 2014 at 14:33
Still waiting all my street have there's but not me phone every week but still no bins

Reply Posted by not amused on Wednesday October 22 2014 at 14:41
Absolutely ridiculous!! Never answer the phone when I ring, never reply to emails. The bin men emptied our grey bins a couple of weeks ago and left a bag of dog **** from next doors bin smack outside put drive so cars ran over it!! USELESS!!

Reply Posted by bundy on Wednesday October 22 2014 at 16:29
you can just go and pick them up from smithies depot

Reply Posted by len on Wednesday October 22 2014 at 16:33
bundy@ I am disabled and do not have access to a vehicle , that's why I been waiting for 7 months for my new bin to be delivered,

Reply Posted by GR on Wednesday October 22 2014 at 17:49
You have to take your old bin to swap with. No way am I putting a manky used bin in my car when I've been promised for the last 10 months they would deliver.

Reply Posted by dannyjoe on Wednesday October 22 2014 at 16:49
Same ere I live on Baden street n still got no bigger bins n we ordered em in July but people on high street av got there's its just a pain in arse when there's 2 adults 2children n a dog in our house so we in desperate need in bigger bins as the small ones don't hold as much rubbish as we throw out...n yes we do recycle.

Reply Posted by GR on Wednesday October 22 2014 at 17:47
10 months here!!! I keep emailing and get promised it'll be within the next few weeks, or get ignored.

Reply Posted by mr bamford on Wednesday October 22 2014 at 17:57
I phoned 12months since for mine and am still waiting for them

Reply Posted by Mr Brammer on Wednesday October 22 2014 at 18:38
Blue bin been on order since 6th February. Numerous phone calls and email but still nothing. According to what I'm told they have them in stock but are charging £15 for delivery or can be collected from the depot.
There is no way on this Earth i will pay to have one delivered, or collect one when the Council just bumbles along from one half arsed scheme to the next without seeing one to the end first.
There's plenty of money at the council for temporary market stalls and sculptures outside the Town Hall but surely the basics should be taken care of first.
It's about time the population of this town got together and refused to pay Council taxes until these calamities are put right.

Reply Posted by Observer on Wednesday October 22 2014 at 18:43
If you not happy collect from depot. Theres one person collecting and delkvering new bins. This perosn cannot cope.

Reply Posted by warren on Wednesday October 22 2014 at 18:50
observer- not everybody has access to transport, I was promised a new bin 7 months ago, if the council cant cope with the deliveries, then the council should have stuck to the old scheme until enough bins were available, I find it unfair to having to wait a month for bins to be emptied when there are overflowing after aweek due to have 6 people in our household,

Reply Posted by Mr Brammer on Wednesday October 22 2014 at 19:01
Totally agree with Warren. I have access to a vehicle to go collect a bin but why should I (and I definitely won't)?The council came up with the scheme and should have ensured they were able to carry out deliveries etc as promised within a reasonable amount of time.
It's not the publics fault that one person is having to do it all and I can sympathise with that but the fault lies at the feet of the councils planners on this.
Nothing but a farce.

Reply Posted by sue on Wednesday October 22 2014 at 19:17
I went to the depot for mine, because I could. Glad I did, its just a pain off the brain!

Reply Posted by Ada on Wednesday October 22 2014 at 19:17
Since the new collections came in, we have NEVER had a collection missed! The men are as regular as clockwork. Well done. If I have any grumbles its, why do they leave the bins in the middle of the road?? Please return from collection point!!! Thank you.

Reply Posted by Vikki on Wednesday October 22 2014 at 22:15
Order edge my blue and brown larger bins in March still waiting. Fed up of chasing and being fobbed off. Mum ordered hers a week after me and she got them a few weeks later. My paper bag has also been stolen so I'm using a sack plus they're terrible quality. Not happy with service we're paying for.

Reply Posted by Jack. on Wednesday October 22 2014 at 22:23
We got a letter from our council to say "place your bins out as usual and when they have been emptied, leave them out as they will be replaced with the new replacement bins later that day and your old bins will be taken away".
This is exactly what happened.
What is wrong with this councils planning for such a simple project not to mention roadworks ???. We are not Barnsley, We are Melbourne.

Reply Posted by i listen to bullshit from the council on Wednesday October 22 2014 at 22:44
ok, ok so you've apologized no get the frigging bins delivered.

Reply Posted by Chris on Wednesday October 22 2014 at 23:59
I last rang the council almost 2 months ago and they told me that my bins would be delivered within the next 3 weeks. I'm still waiting and expect to be doing so in 2015. It's a joke!!!

Reply Posted by polly on Thursday October 23 2014 at 10:35
i called corporate complaint line after waiting over 6 months, had mine delivered within 7 days

Reply Posted by X on Thursday October 23 2014 at 20:44
Took 8 months to get my recycle bins and been waiting that long plus an extra 3 months for them to check I use them so I can get an extra Gray bin. I have 4 children 2 of which are in nappies my bin is full after a week.

Reply Posted by X on Thursday October 23 2014 at 20:46
About time people wake up and vote labour out.

Reply Posted by The Realy Bin man on Thursday October 23 2014 at 21:16
I'd be happy to collect any ones bin from smithies and deliver to your home for £5.

If you need to return your old bin I would do that for another £2.

You arrange with council I will do the rest.

I will also donate 10% of the money to Barnsley Hospice.

Contact me on 07941477991 or robdought@btinternet.com.

Reply Posted by anon on Thursday October 23 2014 at 21:29

Reply Posted by alison coulson on Friday October 24 2014 at 09:07
I ordered 2 bigger bins last may, and they said they would deliver them by end of august....still waiting...

Reply Posted by yorky on Sunday October 26 2014 at 20:17
went and collected mine from the depot on smithies. they have loads of brand new bigger blue and brown bins

Reply Posted by Moffann on Sunday October 26 2014 at 20:17
I know we shouldn't have to pay extra..but how good is that...I'll sort it for a fiver!..social enterprise!...bit like the Munchie Man!..good idea! Just need an outfit to go with it!..come on ..any ideas for the costume???

Reply Posted by . on Sunday October 26 2014 at 20:27
The same council lets us all down each year yet you keep voting for them to stay. Sort it Barnsley!!

Reply Posted by council tax on Sunday October 26 2014 at 21:04
i wonder if the council would wait 6 months for there council tax and rent... me thinks not.... get ya fecking fingers out

Reply Posted by Mrs joyner on Sunday October 26 2014 at 22:12
I was unaware we could order bigger bins. Can I still apply and get a blue n brown one for free?

Reply Posted by gazza on Monday October 27 2014 at 00:07
disgusting how people are being treat by a bunch of numbskulls who get a little bit of power and it goes to their heads we put them in the position they are now in lets not forget this if they cannot do the job TIME FOR CHANGE another option BIN WARS do not pay any rent council tax bedroom tax you have to notify the council you are with holding these payments and why BUT still pay into an account via a solicitor and not to be released until all parties satisfied

ipso Regulated