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New System For Hospital Feedback

Thursday February 20 2014

A NEW system has been installed at Barnsley Hospital to gauge patients' feedback.

The hospital - which recently celebrated positive results in its maternity survey - already takes part in the NHS Friends and Family Test but it's now even easier to tell them what you think of their services.

Before, a card had to be filled in, but a more convenient token will be provided to patients with six boxes to put it in.

The boxes - in its Emergency Department - are labelled with answers ranging from ‘extremely likely’ to ‘extremely unlikely’.

If patients wish to expand on their answer and leave a comment, there is a separate box in which they can also submit a written answer.

Cath McMain, patient experience and improvement coordinator said: "Patient feedback is extremely important to us as it helps us to make sure that we provide the best patient experience we possibly can.

"We hope the convenience of the boxes being in place will encourage more patients to give their feedback on hospital services."

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Reply Posted by J on Thursday February 20 2014 at 10:01
Wouldn't money be better spent on more front line staff ie more nurses on the ward

Reply Posted by sid on Thursday February 20 2014 at 10:15
I think this is a way to get our voices heard. Put in the box what you think and maybe things will change through public opinion. Its a good idea,hope the managers act on the info given. Otherwise what's the point.

Reply Posted by Tom on Thursday February 20 2014 at 10:55
Surely they should just have a card that allows for anonymous comments?

This system looks to me as if it has been engineered by behavioural psychologists to produce the desired result (increased satisfaction rating).

Reply Posted by Tom on Thursday February 20 2014 at 10:54
I'd recommend the NHS to anyone and everyone, especially as most of couldn't afford private healthcare anyway, and there isn't much of it out there as an alternative to the NHS.

Am hardly going to go see Dave darn t'pub for a kidney transplant or heart bypass.

Surely that's a waste of money. (How much have they spent on behavioural psychologists to work out this as a way of improving 'measured' satisfaction?)
Any how can you give any meaningful feedback with a token expressing happiness with a service on a scale of 1-5 with a don't know option.
I'd be happy to leave a hospital alive. If I were dead, I suppose wouldn't be happy, but I wouldn't be casting a vote/leaving feedback in the first place.

And isn't the point of the box supposed to be to allow some degree of anonymity if people wish to leave anonymous feedback?
So suppose somebody wants to complain about something but doesn't want to put their name on it, they can now be seen to put their complaint in the unhappy box - and oh surprise, they can be traced and potentially punished for complaining.

I' be wary of complaining against certain officials openly as they have power to cause you a lot of harm.

Same thing goes on, on the work program and places like that. "Customers" are asked to submit feedback. But can hardly complain as they are under threat of sanction.

"Mr Smith complained again Sir.",
"We'll dock him 4 weeks money then, he'll soon be singing our praise, whether he likes it or not."

Reply Posted by Nigel on Thursday February 20 2014 at 19:50
No need for all this, Barnsley management just need to drive down road to Rotherham and let them show em how it's done. I've to drive past bdgh tomorrow aft to get to my Rotherham appointment.

Reply Posted by Smee on Saturday February 22 2014 at 09:35
Well Nigel you may be surprised to learn that Rotherham hospital do have quite a lot of clinics at BDGH.
As for feedback, it's about time they cut down on managerial staff and put in more front line staff to cope with the extra workload. Clinics are constantly overbooked with nursing staff running around like headless chickens trying to cope.

Reply Posted by j on Saturday February 22 2014 at 18:02
I think the boxes are pathetic- they would bode well in nursery surroundings. An insult to intelligence!

Reply Posted by mrs G on Monday February 24 2014 at 08:20
when i worked at BDGH 30 years ago it was run by 4 battleaxe matrons, who actually ran the school of nursing too. Now we have a head of every depatment which in my opinion is ludicrous and a total waste of money .Cut back on these people instead of services. Too many chiefs n not enough indians

Reply Posted by A L JOHNSON on Monday February 24 2014 at 11:25
we waited 4 hours in childrens A & E not to be treated but just to be seen yours MR A JOHNSON

Reply Posted by AnonnyRAT on Monday February 24 2014 at 19:36
Take away the hospital(s) and then see how the tide turns! I wouldn't do a doctor or a nurses job, or come to think of it, the cleaners or the management. These are the backbone of your health. The staff at BDGH are angels in disguise! I have nothing but admiration for them!