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Shopper Shocked After Supermarket Parking Fine

Friday December 13 2013

A KIND-HEARTED shopper was shocked to be slapped with a £70 car parking fine after buying food to send to typhoon victims in her native Philippines.

Emmy Frank, 46, who lives in Thurgoland, spent £63 on supplies for people struck by last month's natural disaster in Asia during a trip to Asda in Barnsley.

Her husband Tony, 58, who owns the vehicle, was then sent a sent a letter with details of the fine on Wednesday.

"My wife had apparently been in the car park and overstayed her welcome and triggered this outrageous charge," said Tony, of Belmont Terrace.

"What made it more unacceptable was that Emmy had been running around from one supermarket to another all morning to buy food and pick up clothes to send to the Typhoon Haiyan-affected area of the Philippines."

Emmy shopped for about an hour before returning to her vehicle but was unable to close a car door due to a faulty catch.

She phoned husband Tony for advice and was stranded until he returned her call and offered a solution, meaning she unknowingly spent too long in the car park.

A spokesman for Asda called the incident an ‘unfortunate set of circumstances’ and said the problem would have been resolved on the day had the car fault been reported in store.

"We are happy to review parking charges on a case-by-case basis, where a customer has a genuine reason to be at the store we will refund the tickets.

"On this occasion we have decided to cancel Mr Frank’s tickets."

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Reply Posted by Dave on Friday December 13 2013 at 10:02
DISGUSTING!! is all I can say. Shame on you Asda.

Reply Posted by Donna on Friday December 13 2013 at 10:07
This is why I no longer shop there, I can easily spend hours looking round. It's ridiculas

Reply Posted by Holly on Friday December 13 2013 at 10:08
Although the fine is hefty. It's the people who park their cars there all day and go to work who has spoilt it for the rest.
People would be the first to blast Asda on Facebook if they went and there were no spaces available!
And obviously.... Asda knows exactly who people are buying the food for!
Boring story.....

Reply Posted by katie on Friday December 13 2013 at 10:08
The security guards at asda are just as bad, they were struggling with someone in the doors and trapped me in between the doors swell as pushed me, all this happened while i was pregnant and the staff did nothing! Not even one apology!

Reply Posted by Enid on Friday December 13 2013 at 10:14
Who the hell do asda think they are? I read somewhere these fines can't be enforced either

Reply Posted by jane on Friday December 13 2013 at 10:15
not at all asda fault,you have 2 1/2 hours to shop isn't that enough? the reason is for people that park and go off into town ....the car park is bad enough without people going else where.and as for the story she should have gone into asda they could have sorted it for her no sympathy whatsoever

Reply Posted by Rich on Friday December 13 2013 at 10:17
This story is a waste of good electricity.

Reply Posted by Sharon knowles on Friday December 13 2013 at 10:21
Mmmmm I too was sent a charge. I'm a support worker with people who are either disabled or have learning disability and i took two of my service users to the store to do their shopping. One of which is in a wheelchair.They like to have their tea whilst out so after doing their shopping we went into the cafe. We apparently went into the carpark at 15.18 and left at 18.11 just under 3 hours. I was appalled when my husband received the charge as he is the registered keeper of the car I use for work.if the carpark company want to try and take two disabled people shopping and have their tea out in two hours then let me know how they do it so I will be able to shop without clock watching!

Reply Posted by Mmmmmm on Friday December 13 2013 at 14:18
How are you insured for business use on someone else's car??... Hang her hang her...uninsured driver

Reply Posted by sid on Friday December 13 2013 at 14:22
Mmmmm you can be,because I am too.

Reply Posted by Simon on Friday December 13 2013 at 10:37
There are signs up telling people this though. If people feel they have special circumstances then it is the persons duty to inform the staff. Asda and their staff aren't psychic

Reply Posted by mr x on Friday December 13 2013 at 10:55
how did asda know she was buying food for charity and her car had a fault maybe if she poped in and told customer services they would have helped there not phsychic

Reply Posted by Jackie on Friday December 13 2013 at 11:06
Some people are just ignorant. I was at Asda Barnsley did my shop and ate in the café which altogether I normally take around 2 hrs.and when I returned to my car.It would not start.I had to wait for the RAC.in the meantime I went and spoke to a member of staff explaining I would be staying over the time allowed,There explained that there would sort it out with the parking company.If I was to receive a fine I would have to go back into the store and the fine would be cancelled.I never received a fine but it always helps if you inform somebody has Asda are not mind readers and it is a different company that enforces the fine..

Reply Posted by me on Friday December 13 2013 at 11:13
Why have asda got a time limit in the first place lol so if your in asda shopping you have only got so long afore you get a ticket ?????????????????????????

Reply Posted by oh deary me on Friday December 13 2013 at 11:14
Spell checker

Reply Posted by Goodienuff on Friday December 13 2013 at 17:14
If they didn't have time limits NONE of us would be able to park, coz some people use these car parks and go to work, coz they can't park in town. There are also many cars parked in disabled bays who are just too bloody idle to walk!! I'd be more than willing to give these folx the disability which goes with MY blue badge. In the rest of Europe, there are signs at disabled bays saying 'Would you liike the disability which goes with the right to park in this bay? Dunno if they make a difference, but maybe some might have a guilt trip

Reply Posted by Chrissy on Friday December 13 2013 at 11:20
Why not take morrisons approach and fit ticket machines. The you can get the money back from the checkout once you've done your shopping! That way if you overstay your welcome there's no argument!

Reply Posted by Dawn Hellewell on Friday December 13 2013 at 11:28
This is ridiculous. Espec at peak times like christmas. You cant get all the big christmas shop, presents and then wait at the check out all within the time limits. Sometimes you can be stood in the queue for twenty mins. Do what morrisobs do and charge and then get it back at the till.

Reply Posted by mrs b on Friday December 13 2013 at 11:29
If you have a problem with your car or r in shopping for longer than stated time tell asda and they will sort it. the cameras see you drive in but sometimes don't see you leave . Any fines speak to asda in the first instance. As it says were happy to help but were not psychic.

Reply Posted by mick hock on Friday December 13 2013 at 11:50
She parked her car for free at asda and went into town then told lies when she got found out, good on asda for clamping down.

Reply Posted by Barnsley Truth on Friday December 13 2013 at 14:20
@mick Hock.....you sir are.....rrrrrrrrrrrright

Reply Posted by false on Friday December 13 2013 at 14:34
@mick hock.It is not ASDA you fool who fine you,it is a private company,and the fine is not enforceable..read the facts/

Reply Posted by ron on Friday December 13 2013 at 12:25

Reply Posted by enid on Friday December 13 2013 at 12:53
The notification you get is just ASKING for money, they have no power to issue fines.. and it is worded to intimidate you if you do not hand over some money.
There is plenty of info on the web regarding this type of parking notices. The advice is to ignore it, and continue to ignore all reminders.. no matter how threatening they get.
They have to take out a private prosecution, and prove you were trespassing on their land WITH INTENT to cause damage... which they can't.

Reply Posted by Kfc on Friday December 13 2013 at 13:24
Tesco @ Stairfoot operate a similar parking system. In 2010 my company was fined £180 including late charges for parking in the Chevron area in front of the store.

Three weeks ago a double glazing firm had there van and a large trailer parked for two days advertising there company on the same chevrons.

Tesco at the time said they don't own the land. Every little Bull s***t helps

Reply Posted by Understanding the LAW on Friday December 13 2013 at 13:35
understanding the LAW

Is my Parket ticket real or an invoice based off contract law? "Real Parking Tickets are entitled Penalty Charge Notice" or " Excess Charge Notice" and will have the Councils Address on them,A Police Ticket will be called a "Fixed Penalty Notice" and has either a Police or HM Court Services address on it.If it is not called one of the above and its got a Private Address on it.Then the chances are its a "Ticket from a Private Parking Company"and ought to be treated like a "Unsolicited Invoice" Just invoices for a Contract that does not seem to exist.PLEASE NOTE Council or Police PAY. These have the statutory powers and can definitely get the money of you..

Reply Posted by well said above^^^ on Friday December 13 2013 at 20:32
Understanding the law....will def put this to use...cheers

Reply Posted by Jack on Friday December 13 2013 at 14:03
The camera at ASDA is situated just befere you drive into the car park. Now then you could just as well be parking in Mcdonalds. A friend of mine recently received a parking ticket from both companys, both stating the exact same time. He didnt pay it as they didnt know where he was parked. He most certainly wasnt parked in both places. After several letters,he wrote to them both and asked them where he was supposed to have parked. They never bothered him again.

Reply Posted by Roger on Friday December 13 2013 at 15:12
And of course its Asdas fault she has a faulty door lock...is she buying all the food for a UN air lift...21/2 hours..Jesus.

Reply Posted by Tony Frank on Friday December 13 2013 at 18:29
Please stick to the parking issue, No she wasn't buying food for all the UN, she was buying food for her family and neighbours whose houses have been totally devastated and Aid agency food is barely getting through. Your right about the faulty lock, it wasn't Asda's fault, it was mine, and she couldn't get in touch with me. So she went back in the store for a browse round and something to eat. But when I phoned Asda customer services later to explain, she said they couldn't do anything about the charge because it wasn't their land. No need to bring religion in to it either.

Reply Posted by karen on Friday December 13 2013 at 16:24
mcdonals have a 90 min rule for parking, asda 150 mins , dont blame asda, blame the people whom abuse the car parking by parking then going into town or going into work, as for the queing for 20 mins ata checkout i doubt it in a normal week because they have queue busters to help with that, christmas time when its mega busy you may have to wait longer but they go to great lengths to ensure customers are not waiting too long

Reply Posted by Anon on Friday December 13 2013 at 16:37
Don't pay the fine!!!its from a private parking firm with absolutely no legal powers what so ever and therefore cannot legally enforce any parking fines. They will send you a few letters threatening you but won't follow it through because as it's a civil matter not a legal matter the courts won't enforce it. This by the way also applies to council parking wardens.
The only way a parking ticket of any kind becomes a legal matter is if it is issued by a police officer

Reply Posted by wrong anon on Friday December 13 2013 at 17:02
The council and the Police are the only ones you must pay..There have statutory powers and can definitely make you PAY!!!!! Please don,t write if you don.t know the law..

Reply Posted by observer on Friday December 13 2013 at 18:48
if huge stores such as asda are going to have time limits on customers cars, they dont deserve customers. simples. go elsewhere. spread the word, boycott the store. chrissy has a good point. to do what morrisons do.

Reply Posted by Andy on Friday December 13 2013 at 20:25
Get ready this week there's more fines to come it will take 45mins to get parked up 2hrs to do your shopping and 45mins to get out

ipso Regulated