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Town's Tax Office To Close

Tuesday March 26 2013

Tax office to shut to save money Tax office to shut to save money

THE tax office in Barnsley will close as part of the tax authority's plans to replace the face-to-face enquiry centres with a phone service.

HM Revenue and Customs is proposing to close all 281 centres and replace them with the phone service and home visits in an effort to save £13m.

It's thought there are about six members of staff at the Barnsley branch.

A HMRC spokesman said most enquiries could be dealt with over the phone or online.

"Obviously there are vulnerable people, elderly people and those with learning disabilities who would still need a face-to-face appointment but instead of them coming to us, we would travel to see them."

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Reply Posted by Sarah on Tuesday March 26 2013 at 13:05
It seems increasingly difficult to speak to anyone face to face these days. Things just seem to be becoming less and less transparent

Reply Posted by Andrew Walker on Tuesday March 26 2013 at 13:15
When my P60 arrives in the future, what's going to happen to that, will someone have to make a home visit to come and get it?

Reply Posted by carl on Wednesday March 27 2013 at 11:22
when u phone them will u be transfered to an indian in his little hut who you cant understand a word of what he says ??????

Reply Posted by mary on Sunday March 31 2013 at 16:49
You got to be joking, phoning up , when you can't see who you are talking to they tell you anything usually wrong. This country is going crap fullstop. At least try and get customer service personnel who know their job, NOT a foreigner who doesnt even live in this country or is not familiar with council policy, yeah like hell.

Reply Posted by hunny on Sunday March 31 2013 at 17:52
These phone lines can be very damaging to your health!
I phoned Inland Revenue for advice, took advice given, then got a letter saying i had under paid tax, told them i went on their advice given by phone. I asked them for recordings of phone calls and lo and behold they found them and heard the wrong advice i had been given and they reviewed my case. It was a very stressful time til i proved my case.
My advice is always keep a note of the number you dialled, time, date, who you spoke to, what they said etc.
I dont trust these phone lines, ask for advice to be confirmed in writing now.