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Man Calls Bailiff's On Town Centre Shop

Monday December 24 2012

A LUNDWOOD man instructed bailiffs to retrieve money owed to him by a town centre shop after he won a court case following a two-year dispute over a mobile phone.

Dennis Dransfield, 41, of Rodger Road, Lundwood, made a court claim against CEX in The Alhambra shopping centre for £139.

The action came after he purchased a refurbished iPhone because the one he had been sold didn't work properly.

Staff at CEX claimed the phone had been damaged by water, but there was a problem with the on/off switch.

Dennis claims the judgement was 'ignored' and applied for bailiffs to collect the money he was owed.

He said: "They have lost their case at court because we had got everything from the Apple store to say that the phone was not water damage and it turned out to be a fault with the on / off switch and CEX should have swapped it."

Dennis bought a second hand Apple iPhone from CEX in 2010 as a Christmas gift.

He paid about £400 for the 32 gigabyte 3GS phone, but when he got it home it didn't work properly.

Dennis said the phone would turn itself off whenever the screen was touched, which is used to control the phone.

Dennis said he was told the phone had a 12 month warranty and to take it back if there were any problems.

He returned the phone to CEX but was told it was 'wear and tear'.

He contacted CEX's head office, but the manager at the Barnsley branch had said the phone had been damaged by water.

Dennis then took the phone to the Apple store at Meadowhall, where he was told by staff there was a problem with the on/off switch and received an e-mail receipt as proof.

He contacted the CEX head office again, having paid £139 for a refurbished phone from Apple, but to no avail.

He added: "I think it is important we made this stand. A lot of people wouldn't have done it because it has taken all this time. But we just didn't want to let them get away with what they have done."

CEX declined to comment.

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Reply Posted by nook998 on Thursday December 27 2012 at 07:37
Well done! I would try and be there when they arrive and snigger to myself as they snatch some of their goods to sell at auction.brill

Reply Posted by dawn on Friday December 28 2012 at 20:27
Well done to you for being so persistant

Reply Posted by John on Saturday December 29 2012 at 18:03
There's a lesson to be learnt here,
Don't use CEX

Reply Posted by lizzi on Tuesday January 1 2013 at 18:10
if that was the case and it was water damage they shouldn't have it in first place they talk rubbish well done

Reply Posted by Miss naughty on Tuesday January 1 2013 at 18:59
I agree that they should have checked it. But how is it the staffs fault if they were doing what is told of them by management!!!. Surely it should be their head office not the barnsley shop!!. Ive used cex for a while and i can safely say that i have only ever had the best service. The staff all seem very helpful n always take care with any items bought or sold!!.
Im not saying this man was wronged at all. But people need to realise the staff in the shop have to follow rules and regulations by their headoffices!!!

Reply Posted by Kath Coulbeck on Tuesday January 1 2013 at 20:37
My daughter got a iphone from there for Christmas had to take it back found out the battery had exploded in it

Reply Posted by Anon on Wednesday January 2 2013 at 17:25
it's definatly the staffs fault for saying it's water damage when it wasn't, nothing to do with there head office, I'm pretty sure that it wont say anywhere in their contracts that if they don't know whats wrong with a phone just say it's water damage and charge the customer for a new phone.... that is bad staff error if ive ever seen one.

Reply Posted by Andyclegg on Thursday January 3 2013 at 01:57
Lets stick together and black list this shop we do not accept bad trading standards in Barnsley then things can only improve from management level.great result Dennis hope you have made a stepping stone for all

Reply Posted by bubbles64 on Thursday January 3 2013 at 20:55
Well done for following it up so thoroughly and I think Miss naughty is very lucky not having a problem with the Barnsley CEX shop, every time I have wanted something from that shop I either turn round without buying anything or have to return the item through it being faulty.

Reply Posted by christine on Friday January 4 2013 at 00:32
my daughter bought a blackberry from there and wouldnt charge up they said it was charger ..i bought a new charger still same problem took it back oh its your battery its been over charged it could have exploded is this true ? i then had to buy new battery even though it was still covered by warrenty two completely different answers from same guy in the shop .....next time get a new one from vodaphone they are so helpful and well done dennis

Reply Posted by Anon on Saturday January 5 2013 at 23:39
I must admit I've been lucky too same as miss naughty. However I am appalled by what I've read! . I agree about the staff also!! Surely they should have customers at the heart!!! . Good on u dennis

Reply Posted by M on Sunday January 6 2013 at 10:58
Well done you for having the guts to follow up really hope you get what your owed. I won't go in Cex as I find all the staff very rude and more bothered about talking to each other than helping a customer

Reply Posted by Danny on Tuesday October 22 2013 at 20:07
The staff here are not technicians, the liquid indicators on this handset that are visible without taking the unit apart were both activated when the unit was returned. They would not have been when the unit was bought in initially as it is the first thing checked on an iPhone unit.
CeX's customers do come first, the staff at Barnsley are on the ball and there to help.
I believe if there is a problem with a store, CeX or otherwise, there is always a point of contact and appeal (a correct way of doing things) contact their customer service department and go from there.
Some of the terms used in these comments are not helpful or constructive.
There are many happy customers who use CeX weekly, even daily without issue.
To be clear, CeX never saw a bailiff and were not asked to comment!

Reply Posted by paul on Tuesday October 22 2013 at 20:31
danny,the facts are clear,also the courts WERE IN FAVOUR OF THE CUSTOMER,,this proofs CeX are not willing to solve the problems,end of,

ipso Regulated