OVER a third of GP patients struggle to get through to their doctor on the phone, according to a survey by NHS Barnsley Clinical Commissioning Group.

Survey results discovered that 35 per cent of patients experience difficulty getting through on the phone, higher than the national average of 26 per cent. 

However, once through, 86 per cent found the receptionist helpful, with 83 per cent able to make an appointment.

A third of patients said waiting times at the surgery were too long, while 76 per cent of patients said they were satisfied with their surgery’s out of hours service. However, both those figures were consistent with the national average.