UNEMPLOYED people will no longer be able to use the phones in the job centre to apply for work as part of a raft of changes to modernise the service. 

The decision has been criticised by job-seekers who say the decision will make it harder for them to find work. 

A spokesman for the DWP said: "We are bringing Jobcentres into the 21st century. New computers and Wi-Fi access are being installed across Britain's Jobcentres to make sure claimants have the right help to get into work."