News

Thousands Of Locals Can't Access Wages

Friday June 22 2012

THOUSANDS of locals who have bank accounts with Natwest have found their accounts frozen and are unable to access their money.

The bank has reported technical issues which began on Wednesday which means that account balances have not been updated - this means many customers have been left unable to pay bills, access their money and even see their salaries.

A statement on the bank's website today warned customers that their salaries may not be showing on their accounts today.

A spokesman said: "We are continuing to experience technical issues with our systems, which is impacting a large number of our customers.

"As a result, money credited to accounts overnight may not be appearing on balances today. This problem is strictly of a technical nature and we are working hard to fix it as soon as possible. We will ensure that no customers will be permanently out of pocket as a result.

"Staff in our branches and at our call centres are ready and available to answer any questions. Staff in branches will also be able to assist impacted customers who need access to cash."

The Financial Ombudsman Service said that anyone affected should keep a record of how they were left out of pocket. Banks are obliged to return affected customers to the position they should have been in had the problem not occurred.

Are you affected by the Natwest glitch? How has it affected you?

Reply Posted by jo on Friday June 22 2012 at 11:09

affected by not knowing what is in bank and what wages was paid into bank as it just gives a nil balance and staff in bank cannot tell ya either altho they say ya can have money but how do ya no if ya have enough in to cover what ya take out they need to get it sorted and fast a good will gesture to all effected wouldnt go a miss either

Reply Posted by guest on Friday June 22 2012 at 11:16

my employer uses rbs so my wages are not showing in my account so it is effecting other banks as well as theres

Reply Posted by Zxninjaboy on Saturday June 23 2012 at 15:33

All O2 mobile phone customers are been looked after, with any difficulties they are facing with paying bills. No restrictions are in place for customers... Well done O2...

Reply Posted by Dawn-m on Saturday June 23 2012 at 15:37

im worried about my DD getting paid or bouncing and the companys i pay to charging me for my payments not going through :(

Reply Posted by Craig on Sunday June 24 2012 at 22:12

Thats what a WAGE SLIP is for..

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